Support Policy

 

At Goprogen, we are committed to providing reliable and efficient support to ensure the success of your projects and services.

1. Support Availability

  • Our support team is available during standard business hours to address your queries and concerns.
  • For urgent issues, you can reach out via email or phone.

2. Included Support Services

  • Assistance with minor updates and fixes within the agreed support duration.
  • Guidance and troubleshooting for project deliverables provided by Goprogen.
  • Technical support for website performance, hosting, and functionality.

3. Support Limitations

  • Support does not include new feature additions or significant changes beyond the project scope.
  • Any additional support requests may be subject to charges.

4. Support Duration

  • Free support is offered for one month after project completion. Extended support plans are available upon request.

5. Contacting Support

We strive to ensure a seamless experience for all our clients. For further assistance, feel free to reach out!

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